Mitigate financial and legal impacts, increase
loyalty, and deliver a positive experience.

Brands are often remembered for how they handle a product crisis more so than the product issue itself. At MSS, our competent recall services team has more than 15 years of expertise remediating sensitive product issues and retaining brand trust. The speed of response is critical and an effective resolution is paramount. The MSS Recall Remedy team is a turnkey resource you can rely on to put plans in place in advance or to move you through the recall process in an emergency: Strategy and preparation, notification and response deployment, compliance and regulatory reporting, product replacement, and returns processing. MSS has worked with thousands of customers over a wide range of industries to overcome product issues and deliver positive brand experiences during these sensitive times.

End-to-End Product Recall Campaign Management

Your recalls will require a custom strategy. We have the process and will create the right action plan.
Our customized approach includes multichannel communications, contact center integration and outreach, and database creation.
Real-time data collection and reporting accurately track and record each engagement and ensure regulatory requirements are met.
We process, inventory, replace, and destroy recalled products in compliance with regulatory statutes.

Here's our core recall services mix:

Product Recall Planning
Crisis Strategy and Response Planning
Response Management
Resolution Management
Compliancy Management
Notification Campaigns
Multi-Channel Communications
  • Inbound/Outbound
  • Postal, Email, Internet
Toll-Free Contact support
Product Recall Help Desk
Returns and Replacements
Warehousing and Distribution
Product disposal
Replacement Parts Distribution
50
Seat Call
Center Capacity
500,000+
Recall Letters
Printed + Mailed
15,000+
Recall Part
Orders Taken
40,000+
Inbound Recall
Calls Taken Yearly
100%
USA Based
Agents

And here's more integrated support we provide:

Soft Skills Training
Messaging Strategies
Script Writing
Internal/External Communications
Call Center Talk Tracks
Press Releases
Custom Database Creation
Engagement Tracking/Reporting
Count on us to protect your brand's reputation, reduce financial and legal risks, and deliver a positive brand experience.