Mitigate financial and legal impacts, increase
loyalty, and deliver a positive experience.
Brands are often remembered for how they handle a product crisis more so than the product issue itself. At MSS, our competent recall services team has more than 15 years of expertise remediating sensitive product issues and retaining brand trust. The speed of response is critical and an effective resolution is paramount. The MSS Recall Remedy team is a turnkey resource you can rely on to put plans in place in advance or to move you through the recall process in an emergency: Strategy and preparation, notification and response deployment, compliance and regulatory reporting, product replacement, and returns processing. MSS has worked with thousands of customers over a wide range of industries to overcome product issues and deliver positive brand experiences during these sensitive times.